I appreciate, commend, and enjoy your continuing growth as you expand your service to cover more areas. While I enjoy the luxury of service wherever I go, I would also appreciate being able to afford to go different places.
My family has been loyal customers for over ten years. However, there is a much needed change to take place. I am using this platform as my way to explain why we are leaving, and why everyone else should consider switching cell phone providers.
My first complaint is about the upgrade fees and pricing. Really? You are going to charge people $30 a line to existing customers who have spent their hard earned money on your company and waited through the years when you were growing and on top of that, drop unlimited data, charge higher prices.
More Everything plan which is a complete farce, or force someone into Edge which does not cut the cost in anyway. After calculating the price for 24 months under a two year contract with the upgrade fees and price of an iPhone 6, plus two 5Cs, it will be $4,879, the EDGE program, was not much less. With student loans, higher healthcare bills because of insurance, higher gas prices, and inflation on almost everything in a shrinking economy with fewer jobs, and even few pay raises, it is becoming almost impossible to remain a Verizon customer and still have a social life with friends.
If you want to look at the comparison if you have a larger family, or more expensive plan that requires high amounts of data, you could be leasing a Mercedes for the price of your cell phone bill on Verizon.
On top of the growing rate, there is incredibly poor customer relations. I monitored the Facebook and Twitter pages, each post that a customer complains in for the last few years almost has an identical response about sending a private message, but avoiding any actual answers. The majority of complaints are about the upgrade fees to loyal customers. What does that even do beside add to the growing 2.5 BILLION dollars you have. The people who run the Facebook page must be computer generated, each one posts a link to the Verizon page, to the More Everything plan, ignoring any actual answers to the growing number of questions. And while they do, there are more customers who state they are leaving. Why should we have to jump through further hoops to look at your page? For $30 more on an upgrade, you better be walking us through by the hand and make sure we have the best experience possible under big red.
The incredibly rude customer service and wait times in the store. After going into the Verizon store, I understand why people choose to go online. It is because the customer service is horrible. The workers are very rude and don’t care about the people at all. Compared to T-Mobile, where they greet you by name and hand shakes, and actually take the time to talk to you in a friendly manner. At Verizon, they angrily type on their tablets, then bark out how much to spend. They don’t bother to go over plans, they don’t care you have been a long time customer. They simply don’t care about their customers.
So Verizon, I like the other millions of customers who have been leaving, am switching to T-Mobile. Will the service be as great in my area? No. Will I be happier because I have more money in my pockets? Yes.